Ethnographic Research Service Design. Ethnographic Research Service Design
Research, Service Design & Strategic Consultancy
Research, Service Design & Strategic Consultancy
We Are A Research, Service Design &
Strategic Consultancy
Strategic Consultancy
Thanks to our multidisciplinary team structure, we provide our clients with services ranging from ethnographic research to customer journey analysis and new service design in order to help them excel in customer experiences. Ethnogram, serving national and international brands, has carried out nearly a hundred successful projects since 2011.
We Majorly Work For
All innovation start with a deep understanding
Do you want to provide your customers with a product and experience they will never forget?
Then you need to understand their needs. The undiscovered, undetected needs that lay deep within their hearts.
04 Weeks Long
CUSTOMER EXPERIENCE
CERTIFICATE PROGRAM
CERTIFICATE PROGRAM
Nov 9 – Dec 11 / ETHNOGRAM Bomonti
Creating Driver Friendly Services
Client: FIAT
We immersed ourselves into the daily lives of 30 LCV drivers. We rode along with them, and collected audio and visual evidence about how they ‘lived’ with their cars.
- What solutions they had used to solve common problems.
- How they communicated with each other
- What stories they had about their best and worst moments. In business and life.
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TRAINING FOR INDIVIDUALS AND TEAMS
What about Ethnographic Research and Service Design Training? Your innovation and product teams will collaborate with “Ethnogram Eğitim” in a series of training workshops to learn how to apply ethnography to your business. You will learn how to gather real, actionable information on your target market and develop new customer experiences based on Design Thinking methodology.
CUSTOMER EXPERIENCE MEETUPS
Would you like to join our rapidly expanding community of professionals, entrepreneurs, enthusiasts to share your sector experience and meet new people?
We Majorly Work For
One of the Largest Celebrations of Customer Experience in Europe.
Sep 21 & 22 2020
BUDAPEST, HUNGARY
Entry Deadline : 28 May 2020
BUDAPEST, HUNGARY
Entry Deadline : 28 May 2020